Privacy Policy
Last updated October 26, 2023
This privacy notice for Sky High Cabins ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at skyhighcabins.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at frontdesk [@] skyhighcabins.com.
Summary of Key Points
This summary provides key points from our privacy notice. For more details, please see the full sections below.
- What personal information do we process? We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- Do we process any sensitive personal information? We do not process sensitive personal information.
- Do we receive any information from third parties? We do not receive any information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- Sharing: We may share information in specific situations and with specific third parties.
- Safety: We use organizational and technical measures to protect your information, but no system is 100% secure.
- Your rights: Depending on where you are located, you may have rights to access and control your personal information.
- Exercising your rights: The easiest way is to contact us via /contact-us/.
Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- What Legal Bases Do We Rely On?
- When and With Whom Do We Share Your Personal Information?
- Do We Use Cookies and Other Tracking Technologies?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Do We Collect Information from Minors?
- What Are Your Privacy Rights?
- Controls for Do-Not-Track Features
- California Privacy Rights
- Virginia Privacy Rights
- Do We Make Updates to This Notice?
- How Can You Contact Us About This Notice?
- How Can You Review, Update, or Delete the Data We Collect?
1. What Information Do We Collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.
Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we may collect includes:
- Names
- Phone numbers
- Email addresses
- Contact or authentication data
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. When you make a booking or purchase through the site, we may maintain your order information for our records unless and until you ask us to delete it. We take care to protect user data and maintain strict principles of data protection.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.
Information automatically collected
In short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.
This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. We use this primarily to maintain security and operation of our Services and for internal analytics and reporting.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and usage data: Service-related, diagnostic, usage, and performance information (for example, IP address, device information, browser type and settings, pages and files viewed, searches, timestamps, device event information, and error reports).
- Device data: Information about the device you use to access the Services (for example, IP address, device and app IDs, location, browser type, hardware model, ISP or carrier, operating system, and system configuration).
- Location data: Information about your device’s location (precise or imprecise). You can disable location permissions on your device, but certain features may not function properly without them.
2. How Do We Process Your Information?
In short: To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
- Account creation and authentication: To create and maintain your account.
- Service delivery: To provide requested services.
- Support and inquiries: To respond to questions and resolve issues.
- Vital interests: When necessary to save or protect an individual’s vital interests, such as to prevent harm.
3. What Legal Bases Do We Rely On?
In short: We process your personal information only when necessary and when we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK
Under the GDPR/UK GDPR, we may rely on the following legal bases:
- Consent: You have given permission for a specific purpose (you can withdraw consent at any time).
- Performance of a contract: To fulfill our contractual obligations to you or at your request before entering into a contract.
- Legal obligations: To comply with applicable laws and regulations.
- Vital interests: To protect your vital interests or those of a third party.
If you are located in Canada
We may process your information with your express or implied consent. In some cases, applicable law may allow us to process your information without consent, for example:
- If collection is clearly in an individual’s interests and consent cannot be obtained in a timely way
- For investigations and fraud detection or prevention
- For certain business transactions under specified conditions
- To assess, process, or settle insurance claims
- To identify injured, ill, or deceased persons and communicate with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
- Where obtaining consent would compromise availability or accuracy for investigating a breach of an agreement or law
- To comply with a subpoena, warrant, court order, or court rules
- For information produced in employment/business contexts consistent with its purpose
- For journalistic, artistic, or literary purposes
- For publicly available information specified by regulation
4. When and With Whom Do We Share Your Personal Information?
In short: We may share information in specific situations described here.
- Business transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Do We Use Cookies and Other Tracking Technologies?
In short: We may use cookies and similar tracking technologies (like web beacons and pixels) to collect and store information. You can control cookies through your browser settings.
6. How Long Do We Keep Your Information?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this notice unless otherwise required by law.
We retain personal information only as long as needed for the purposes in this notice (for example, for as long as you have an account with us). When there is no ongoing legitimate business need to process your personal information, we delete or anonymize it, or securely store it until deletion is possible.
7. How Do We Keep Your Information Safe?
In short: Through a system of organizational and technical security measures.
Despite our safeguards, no electronic transmission over the Internet or information storage technology is 100% secure. Transmission of personal information to and from our Services is at your own risk. Access our Services within a secure environment.
8. Do We Collect Information from Minors?
In short: We do not knowingly collect data from or market to children under 18 years of age.
If we learn that personal information from users under 18 has been collected, we will deactivate the account and promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at frontdesk [@] skyhighcabins.com.
9. What Are Your Privacy Rights?
In short: In some regions (e.g., EEA, UK, Switzerland, and Canada), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
These rights may include the right to request access, rectification, erasure, restriction, data portability (if applicable), object to processing, and to not be subject to automated decision-making. We will consider and act upon any request in accordance with applicable laws.
Withdrawing your consent
If we rely on your consent to process personal information, you can withdraw it at any time by contacting us (see the "How Can You Contact Us" section below). This will not affect processing carried out before withdrawal or where other lawful grounds apply.
Account information
- Log in to your account settings to review or change the information in your account or terminate your account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce legal terms, or comply with legal requirements.
Cookies and similar technologies
Most browsers accept cookies by default. You can usually set your browser to remove or reject cookies. Some features or services may be affected if you do so.
If you have questions or comments about your privacy rights, email us at frontdesk [@] skyhighcabins.com.
10. Controls for Do-Not-Track Features
Many browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting. No uniform technology standard for recognizing and implementing DNT signals has been finalized; therefore, we do not currently respond to DNT signals. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this notice.
11. Do California Residents Have Specific Privacy Rights?
In short: Yes. If you are a California resident, you have specific rights regarding access to your personal information.
California Civil Code Section 1798.83 ("Shine The Light") permits our California users to request, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of all third parties with which we shared personal information. To make such a request, contact us using the details below.
If you are under 18, reside in California, and have a registered account, you may request removal of unwanted data that you publicly post on the Services. We will make sure the data is not publicly displayed, though it may not be completely removed from all systems (e.g., backups).
CCPA Categories Collected in the Past 12 Months
- A. Identifiers: Contact details (e.g., name, postal address, phone, email, account name), online identifier, IP address — Collected: Yes
- B. Customer Records (Cal. Civ. Code § 1798.80): Name, contact information, financial information — Collected: Yes
- C. Protected classifications: Gender, date of birth — Collected: No
- D. Commercial information: Transaction history, financial details — Collected: No
- E. Biometric information: — Collected: No
- F. Internet/network activity: Browsing history, interactions — Collected: No
- G. Geolocation data: Device location — Collected: No
- H. Sensory data: Images, audio, video, call recordings — Collected: No
- I. Professional/employment info: — Collected: No
- J. Education info: — Collected: No
- K. Inferences: Profiles based on personal information — Collected: No
- L. Sensitive personal information: — Collected: No
Retention:
- Category A — As long as the user has an account with us
- Category B — As long as the user has an account with us
We may also collect other personal information outside of these categories when you interact with us (e.g., customer support, surveys or contests, service delivery, or inquiries).
We may disclose your personal information to service providers under contract who process information on our behalf and are bound by privacy protection obligations under the CCPA. We do not sell or share personal information and have not done so in the preceding twelve (12) months.
Your CCPA Rights
- Right to delete: Request deletion of your personal information (subject to legal exceptions).
- Right to know: Request to know whether we collect and use your personal information, categories collected, purposes, categories of third parties, and specific pieces collected.
- Right to non-discrimination: We will not discriminate against you for exercising your rights.
- Right to limit use/disclosure of sensitive personal information: We do not process sensitive personal information.
Verification: We may request information to verify your identity or the authority of your authorized agent. We will use any verification information solely for that purpose and delete it when verification is complete.
Authorized agents: If you use an authorized agent, we may require proof of authorization.
To exercise these rights, contact us at frontdesk [@] skyhighcabins.com or via /contact-us/.
12. Do Virginia Residents Have Specific Privacy Rights?
In short: Yes. If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (CDPA).
Under the CDPA, personal data means information linked or reasonably linkable to an identified or identifiable natural person (excluding de-identified or publicly available information). We do not sell personal data.
Your Virginia Rights
- Right to confirm whether we process your personal data and to access it
- Right to correct inaccuracies
- Right to delete personal data
- Right to obtain a copy of personal data you previously provided
- Right to opt out of processing for targeted advertising, sale, or profiling in furtherance of decisions with legal or similarly significant effects
Verification and response: We may request additional information to verify your identity and will respond without undue delay and within 45 days (extendable once by an additional 45 days when reasonably necessary).
Appeals: If we decline to act on your request, you may appeal by emailing frontdesk [@] skyhighcabins.com. We will respond within 60 days with our decision and reasons. If denied, you may contact the Virginia Attorney General to submit a complaint.
To exercise your rights, contact us at frontdesk [@] skyhighcabins.com or via /contact-us/.
13. Do We Make Updates to This Notice?
In short: Yes. We will update this notice as necessary to remain compliant with relevant laws. The updated version will be effective as soon as it is accessible and will be indicated by a revised date. We may provide additional notice of material changes.
14. How Can You Contact Us About This Notice?
Email: frontdesk [@] skyhighcabins.com
Mailing address:
Sky High Cabins
41933 Big Bear Blvd
Big Bear Lake, CA 92315
United States
15. How Can You Review, Update, or Delete the Data We Collect?
You have the right to request access to the personal information we collect from you, to update it, or to delete it. To submit a request, please visit /contact-us/.
This privacy policy was created using Termly’s Privacy Policy Generator.